INMESA - Rearview mirrors, spare parts and accessories for buses and industrial vehicles

Key points



SQ + Service Quality



SQ + Service Quality

The quality of service is to guarantee full customer satisfaction, internal and external.
The dimensions of quality in service are:

1. Tangible elements: refers to the physical appearance of the facilities, equipment, personnel, etc.

2. Reliability: indicates the ability of the organization to execute the promised service or product reliably and carefully.

3. Responsiveness: refers to the willingness to help customers to provide them with a quick service.

4. Security: knowledge and care shown by the company to inspire trust and credibility.

5. Empathy: individualized attention offered by companies


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