INMESA - Rearview mirrors, spare parts and accessories for buses and industrial vehicles

Key points



SQ + Service Quality



SQ + Service Quality

The quality of service is to guarantee full customer satisfaction, internal and external.
The dimensions of quality in service are:

1. Tangible elements: refers to the physical appearance of the facilities, equipment, personnel, etc.

2. Reliability: indicates the ability of the organization to execute the promised service or product reliably and carefully.

3. Responsiveness: refers to the willingness to help customers to provide them with a quick service.

4. Security: knowledge and care shown by the company to inspire trust and credibility.

5. Empathy: individualized attention offered by companies


Return to the list

Barcelona, city of design and creativity
INMESA - Rearview mirrors, spare parts and accessories for buses and industrial vehicles

We use our own and third-party cookies for analytical and technical purposes, processing data necessary for the creation of profiles based on your browsing habits. You can obtain more information and configure your preferences from 'Cookie settings'.
Cookie settings